Is the customer always right? Dramatically impact the service you receive

INDIANAPOLIS - Is the customer always right? Maybe or maybe not, but experts have tips on how a customer’s behavior can have a drastic impact on the kind of service he or she receives.

Experts remind customers of the Golden Rule – treat others the same way you would like to be treated.

Officials with Angie’s List say the rule should go beyond just friends and family.

"Over the years the one thing I know that companies aren't mind readers. The key to a great company-consumer relationship is communication and that requires great communication from the consumer side, too," Angie Hicks with Angie’s List said.

A customer should tell a company what he or she wants and likes, while being considerate.

"The best customers think ahead. They've put some thought and time into planning out a project and understanding of what they want to do and what they can afford,” Jeffrey Morgan with M-Wood Corporation said.

Morgan said customers should remember that high-rated companies weren’t born that way. A company earns trust through good work.

"I think the best trait of our favorable customers are the ones that completely trust in the vision and the guidance and the design,” Jon Guy with GuyCo Homes & Remodeling said.

Experts said sometimes a company with the lowest bid or lowest rating might provide the lowest quality of work.

Officials with Angie’s List suggested being open and honest during the hiring process. If a company is no longer in the running for your business, let them know so both parties can move on.
 

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