INDIANAPOLIS - Telling a good contractor from a bad one can be tricky and experts have tips on what to do if a contractor takes their client’s money without doing the work.
James Van Gorder wants answers after he says a company took his money but never came back to repair his roof.
He filed a complaint with Angie’s List.
"No one likes to admit this, but sometimes you have to break up with the contractor. If you find yourself in a bad situation it's better to cut your losses. Start over with a new contractor and get it done right," Angie Hicks of Angie’s List said.
Contractor Doug Lynch often swoops in to help finish work that other contractors leave behind.
He believes communication is key to a successful partnership.
"Be transparent with that person that's coming to look at it with exactly where you stand financially; where exactly you stand from a time constraint; what your desires and needs are for the completion of the project," Lynch said.
Clients who become victims of a bad contractor should file a complaint with a local licensing agency or the state contractor’s board.
If a contractor was bonded, the bond is a guarantee the services outlined in the contract will be taken care of – or the client will be compensated.
Clients can also always get help from an attorney.
"Don't hire the contractor that is not licensed, don't hire the contractor that doesn't carry proper insurance," Hicks said.
Officials with Angie’s List warn against hiring a contractor based on price alone. Clients should not pay a dime until a contract is signed.