Classmates.com keeps billing customers
Last Updated: 96 days ago
Remember seeing pop up ads from Classmates.com five or 10 years ago, claiming that an old friend was trying to reach you?
It all seems to quaint now, but it turns out some people are still paying over and over again for membership they thought ended years ago.
Back in the pre-Facebook days, Classmates.com was about the only way to find your mullet-wearing high school friends. But many people who joined years ago complain they are still being billed.
In 2010, the site settled a class action claiming it deceived customers into paying for services they didn't want.
People who signed up -- like Sandra Poland -- received tiny checks or refunds for the hassle.
"It said I would get $2," she said.
As meager as the settlement was, lawyers hoped it would end complaints about Classmates.com, but it didn't.
Maria Rupp said she was just billed $59.
The website Consumer Affairs.com has posted more than 20 complaints so far in 2013 about auto renewals that won't stop.
The Better Business Bureau has more than 900 complaints since 2010, but still gives Classmates.com a good grade because the terms are clearly spelled out in the contract, which states that by submitted a credit card, a customer agrees to auto renewal each year.
Classmates.com is not doing anything illegal. Consumers should check statements for unexpected charges.
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