INDIANAPOLIS -- The new leader of the Bureau of Motor Vehicles isn't saying much about what changes he might make with the troubled bureau.

Commissioner Ron Stiver said he is still in a seek-to-understand mode after moving over from his old job running the Workforce Development Department eight days ago.

Stiver said he has made about a half-dozen trips to license branches, some announced and some not, to talk to employees and customers about what they want from the embattled agency, 6News' Norman Cox reported.

"When I'm out talking to customers, they want timeliness. They want to be able to get in, get out," Stiver said. "They also want professionalism, accuracy and security."

The BMV enraged many Hoosiers over the summer when a computer software change produced massive delays and left thousands of customers unable to process simple transactions.

Former Commissioner Joel Silverman was the lightning rod for customers' anger for statements that blamed them for their own problems.

Stiver steadfastly refused to criticize Silverman, saying he believes the computer switch will probably prove to be a good move eventually. Stiver said he believes Silverman improved customer service.

"As I go out into those branches and meet with employees, there is a focus on customer service, and when I go in and ask a branch manager, 'Tell me about your queue times or your wait times,' they know what they are," Stiver said.

Stiver indicated that he might reconsider a move Silverman made to remove clocks in branches.

"It's a question I've gotten quite a bit … and I'll just say that again, my first focus is talking to customers and employees," Stiver said. "I'll talk to customers about that and get their thoughts and opinions on that."

Stiver said he got prompt service in his last trip to a branch as a customer earlier in the year.