Dwight Brewer, a repairman with Turner Appliance in Indianapolis, showed RTV6 the importance of properly installing the recall fix.
Brewer demonstrated how to remove the manufacturer’s screws and replace them with the repair kit’s bracket and S-shaped hook, which helps keep the lid secured.
“There’s not going to be any movement where it could fly up and hit somebody in the head,” said Brewer.
Turner Appliance loaned DISH network a Samsung washer to do training on the recall fix.
“I would think they would have appliance repair technicians doing the jobs, but they’re not,” said Brewer. “It’s strange.”
According to Samsung’s website, they utilize DISH, A&E Factory Service, National Service Alliance, and other providers to perform the washer repairs for the recall.
Samsung did not respond to questions from RTV6 about why some recall fixes are not working.
“We have successfully repaired hundreds of thousands of washing machines to date,” said a Samsung spokesperson. “Our priority is to reduce any safety risks in the home. Our nationwide network of service providers are trained to perform the repair, and allow us to reach consumers as quickly as possible after a repair is schedule. On average, a consumer who opts for an in-home repair is serviced within seven business days.”
As part of the fix, Samsung washers get stickers warning you about putting bedding into your washer.
Brewer said you should heed the warnings, and avoid putting anything heavy into your washing machine.
“It will make it get all out of balance,” said Brewer. “You should really think about what you’re sticking in there. It’s a 20 pound wet max washing machine, so anything over 20 pounds can cause major damage.”
Brewer said if you should use a laundromat or dry cleaning service for large, bulky items.
Samsung will offer a free, in-home repair to reinforce the affected washer’s top, a rebate to be applied towards the purchase of a new washing machine --of any brand -– or a full refund for those who bought the machine within the past 30 days.