"Just because they made the call and we're there, doesn't mean we have to transport,” said Chief Batalis. “But, we may encourage them to go by ambulance, but by no means can we make them go."
Sheila and her husband Kyle wonder if they should have driven their son to the hospital, and they want other parents to not take the decision lightly.
“People need to know, be prepared for a pretty large bill when you call for an ambulance,” said Kyle Beavin.
The family and fire chief do not want to dissuade anyone from calling 911 if they think they might need help.
They just want people to be prepared for what happens if you do need to call for an ambulance.
“I would not discourage people from calling 911, because if they’re in doubt, we want them to get the attention they need,” said Chief Batalis. “Sometimes people change their mind, and they call back and say they don’t want the fire department there.”
Lawrence does more than 8,000 ambulance runs a year, according to the chief.
After Call 6 Investigates got involved, the fire department and insurance company are working with the Beavins to reduce the ambulance bill.
Most providers will work with you if you can prove financial hardship and many offer payment plans.
You should try resolving billing complaints with the ambulance provider and their billing company, as well as your insurance company.