Driver's license suspension letter sent to woman in error

Notice says she crashed her Buick, she drives Kia

LEBANON, Ind. - The Call 6 Investigators are digging into a mix-up that led to a Lebanon woman facing a driver’s license suspension over a crash she was never involved in.

Dianne Tilton, 61, received a letter from the Indiana Bureau of Motor Vehicles July 17 notifying her she received a traffic citation or was driving a 2003 Buick that was involved in a traffic accident on July 11, Call 6 Investigator Kara Kenney reported.

The letter said she would need to provide evidence of financial responsibility for the Buick, and if not received by Aug. 26, the BMV would suspend her driving privileges, vehicle registration or both.

Tilton has a clean driving record and has never been in an accident, according to her daughter Lynsey Liguori.

"She owns a Kia and has never owned a Buick," said Liguori. "She was out of town that day, not in an accident and not driving the car they say she was driving."

Tilton called BMV customer service who told her Indianapolis Metro Police made the mistake, and that she would need to call IMPD.

Weeks later, Tilton still had not resolved the situation and asked her daughter Lynsey for help.

"It’s kind of scary in a way," said Liguori. "She was wrongly accused of something and was going to have her license suspended for no reason."

Liguori contacted the Call 6 Investigators for help in resolving the situation.

Call 6 Investigator Kara Kenney learned an IMPD officer incorrectly entered a driver’s license number which led to the mix-up and Tilton receiving the BMV letter in error.

"We certainly apologize for the mistake and the trouble it has caused the motorist," said IMPD spokesman Sgt. Kendale Adams. "We submit thousands of reports a year. We work extremely hard to eliminate these types of mistakes."

BMV spokesman Josh Gillespie said this is the second suspension letter mistake like this recently, both involving IMPD, but these types of errors are still considered rare.

"We looked into the situation, reached out to IMPD and we were able to resolve the situation very quickly," Gillespie said. "It is an extreme rarity, but human error can happen as with any job."

Liguori said shortly after calling the Call 6 Investigators, she received calls from the BMV and IMPD saying the situation had been resolved and Tilton would not have her license suspended.

"Your involvement definitely made things move quicker," said Liguori. "They said it was taken care of. It was definitely a two to three week ordeal."

If you receive a letter about a pending suspension that you believe is in error, you should call the BMV at 1-888-692-6841. 

Indiana drivers are required to provide proof of financial responsibility to the BMV after being involved in accidents or for certain traffic violations, according to the BMV website.

BMV officials said if a driver receives a notice from the BMV requesting proof of financial responsibility, only the insurance provider is authorized to submit proof of insurance to the BMV.

Follow Kara Kenney on Twitter: @karakenney6  | Facebook: KaraKenneyNews

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