When the Call 6 team started asking questions about the signs, parking manager Newpoint Parking moved signs to the entrances, including one that had been posted inside the garage by the ticket machine.
City code enforcement says the signs were not up to code because the letters were smaller than six inches.
"They do not have the proper sign that we want to see outside," said code enforcement spokesman Adam Baker. "If they have a sign they can read that's easily visible from the street, then citizens aren't going to back up traffic as they slow down to determine whether they're going to choose that garage as their parking. The letters are not big enough."
Baker said code enforcement gave Newpoint Parking 14 days to fix the signs.
Newpoint Parking declined to speak with Call 6 for this story and referred questions to Keystone Realty, the developer of the garage.
Keystone Construction built the garage and Keystone also owns the garage through a holding company called 6280 LLC.
On Oct. 25, Kenney received an email from Mike Patarino, vice president of real estate for Keystone Realty Group.
"As of today the new rate signage has been installed as required by the DCE (Department of Code Enforcement),” read the email from Patarino. "As we discussed, I have attached pictures to indicate the work is completed."
In an on camera interview, Patarino said parking management had no intention of violating code.
"In this case, we actually appreciated a heads up on the signage," said Patarino. "Our operator had felt they were meeting the spirit of the ordinance that said it had to be at the entry to the garage, which it was. It was right before the gate."
Patarino said they ordered new signage as soon as they realized they were in violation.
Neither Keystone nor Newpoint Parking received a citation.
"Our first instinct is not to drop a hammer," Baker said. "We have an 85 percent voluntary compliance rate."
Baker said the signs did not pose a safety concern.
Patarino said the new signage will help draw people to the garage.
"Oh absolutely," Patarino said. "Having the rate signage at the street on College and one on Westfield, I'm hoping that increases the number of people parking in the garage."
Tonight on RTV6 News at 11:00, the Call 6 Investigators dig into how many people are parking in the garage and why some argue it was a waste of money. Also, find out why the Call 6 team found construction crews working in the garage just months after the facility opened.