Citizens asks customers to do sniff test with bill insert to detect natural gas

Utility produced inserts prior to south side blast

INDIANAPOLIS - Citizen Energy Group is asking all of its customers to sniff out any possible gas leaks.

The company will be sending an insert with every bill that has a scratch-and-sniff material.

Customers will be able to use a coin and scratch on a section of the material, which will give off a natural gas smell.

"Every year in November we send out a special bill insert so people can smell what natural gas actually smells like," said Citizens spokeswoman Sarah Holsapple. "That’s when people are starting to turn on their furnaces and heating their homes, and we want them to know if they smell something that doesn’t smell normal, they should call the utility right away."

All Citizens customers should receive the insert in the next few days.

The inserts were produced before the explosion on the city's south side, but Holsapple said the explosion has raised concern among customers.



"The timing is certainly significant with everything that's going on on the south side," Holsapple said. "We've had lots of folks calling in and asking about natural gas and what it smells like and what sort of detection they can do in their own home."

Holsapple said anyone who smells natural gas should call 317-924-3311, their local fire department or 911.


"Natural gas in your home is certainly something very serious, and it shouldn’t be taken lightly," she said.


Print this article Back to Top