Government works to fix bugs on health care website
People experiencing delays, wrong information
Last Updated: 51 days ago
INDIANAPOLIS - A major glitch is delaying millions of people from applying to the government’s new online health insurance exchange.
Many Indiana health insurance navigators are delaying signing people up until next month because of the frustrations.
Dan Howard has tried to sign up for insurance under the Affordable Care Act.
"I go to log on and it won't let me on because I'm not verified as being me," Howard said.
Howard is one of 19 million people that have logged onto the health care website only to find error messages, long delays or even wrong information on Medicaid eligibility.
Over half a million people in Indiana are eligible for coverage, but technical glitches have forced the government to enlist computer experts to make improvements to the online health insurance marketplace.
Susan Heath is an Affordable Care Act navigator for the Jane Pauley Community Health Center. She helps people enroll online.
It is three weeks into the program and she has not been able to sign anyone up.
"It's a federal system that should be up and going, but we're not able to," Heath said.
Health centers across the state that serve the uninsured and people on Medicaid are now delaying appointments to help clients with enrollment.
"We've actually, a lot of us, Jane Pauley specifically, and are waiting for the dust to settle. So we've actually not scheduled appointments with patients to talk to them about the marketplace until Nov. 1," Marc Hackett, Executive Director of the Jane Pauley Community Health Center, said.
Federal health officials said this is just the beginning of a six-month open enrollment period, and their advice is to keep trying while computer experts work to fix the bugs in the $500 million website.
Health Care navigators were told that it could take as long as two hours to sign people up for coverage.
Follow Chris Proffitt on Twitter: @chrisproffitt
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