Indiana attorney general's office adds more consumers, violations to lawsuit against Mister Quik
Last Updated: 64 days ago
INDIANAPOLIS - Indianapolis-based Mister Quik continues to keep the attention of Attorney General Greg Zoeller’s office after the office submitted to the court an amended complaint detailing more allegations against the company.
The attorney general’s office said Indy Connection Electrical Contractors, Inc., doing business as Mister Quik Home Services, was first targeted in January with a state lawsuit for allegedly misrepresenting the urgency of needed repairs to its customers, and then charging unusually high prices for those services.
“Protecting consumers is always a top priority. After our initial lawsuit was filed against the company, our office received additional information from consumers which triggered us to seek to amend the complaint,” said Abigail Kuzma, director and chief counsel of the AG’s Consumer Protection Division. “This revised lawsuit details and clarifies the alleged violations and adds additional consumers who have reported being negatively impacted by this company’s business practices.”
The amended lawsuit was submitted Monday in Marion County Civil Superior Court 12. The amended complaint says Mister Quik committed “deceptive acts” including failing to obtain or maintain licenses and permits required by law, misrepresenting to customers the need for repairs and failing to retain replaced parts as required by law.
The complaint says 14 consumers were informed hey needed to replace their entire electrical circuit panel when a replacement of a single individual breaker would have done just fine.
The lawsuit also goes into detail on 28 cases in which the company did not retain the replaced parts for at least 72 hours after a repair, which is contrary to state law. In a letter from Mister Quik to one of its customers, the company “dispose(s) of all materials after the work has been completed.” The AG said by doing this, the company denied customers the opportunity to have the parts inspected and verify the work actually needed to be done.
The state is seeking injunctive relief, consumer restitution, investigative costs and civil penalties. A hearing date has not been set to consider the matter. Consumers who think they were affected by Mister Quik’s business practices are encouraged to file a complaint with the Attorney General’s Office by logging on to IndianaConsumer.com or calling 800-382-5516.
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