Patients Upset After Dental Chain's Sudden Closure

Allcare Dental Shuts Down Across Country

Some Hoosiers have been left without a smile on their face after a dental chain unexpectedly shut its offices nationwide because of apparent cash-flow problems.

Patients across Indiana report going to Allcare Dental & Dentures offices for scheduled appointments over the last couple of days and finding the doors closed, 6News' Rafael Sanchez reported.

The New York-based company said on a website that the sudden closing was not their intent.

"The reason for the closing is because the business became severely cash constrained and had no way to continue to operate going forward," the website statement reads.

Debi McPheeters said she and her husband paid in full $2,500 for her upper plate denture on Dec. 6 at Allcare's Anderson location.

When she went to get her dentures, McPheeters said she was told Allcare was giving workers two weeks off for the holidays. The next time she went back, the office was closed.

"I just feel let down. I feel cheated, and I feel they did it on purpose," McPheeters said. "I just want teeth that fit."

Allcare said it is now seeking new providers for former patients.

Abby Kuzma, director of the Indiana Attorney General's Consumer Protection Division, said the state is looking into the sudden closure.

"(Medical records) will either be distributed to the new dentist or given directly to the patient," she said. "We want consumers to get what they paid for."

Kuzma said it's possible former patients could get refunds if the Allcare maintained reserves.

The McPheeters said they're just upset at the whole situation.

"We got taken," Debi McPheeters' husband, Bob, said. "They lied that they were going to what they say they were going to do."

More Information: Allcare Dental Closing Information