These days, many people vent it online, on various business review websites. But more and more businesses are now fighting back with lawsuits.
The web has been the consumers' best friend in recent years.
Travel plans ruined by an airline?
Unhappy with an appliance you bought?
Then you can post a complaint online, at sites like: Yelp ...
The Ripoff Report...
Trip Advisor... and more.
But Consumer Reports Magazine's Money Adviser warns that a growing number of companies are now suing people posting negative comments. It's because negative comments remain on the web forever and can harm a company's reputation for years.
Consumer Reports says when complaining, avoid phrases like: "...scammed me..." "...stole my money..." "...a horrible business..." and similar phrases that a lawyer could claim are libel.
The magazine says it is safe to complain if your complaint is legitimate, deals with just one issue, and can be supported with some proof.
Bottom line: Consumer Reports says feel free to use your First Amendment right to free speech, to post a review business, hotel, or restaurant. Just keep it factual, and leave emotion out of it.