Time Warner - Bright House is now Spectrum: What's changing
9:53 AM, Jan 19, 2017
10:57 AM, Jan 19, 2017
INDIANAPOLIS -- The company many cable customers loved to hate -- Time Warner Cable and Bright House Networks -- is officially no more. As of January 18th, it is now Charter/Spectrum Cable.
Customers like Maria Barisovitch are not sad to see Time Warner Cable go.
"Uh, it's overpriced," she said.
Malcom Harris, in the meantime, is thrilled to hear a new company is taking over.
"I have been having some real bad situations with them," he said, "I have to go to the actual Time Warner office location to get it resolved."
Those Time Warner and Bright House offices are now officially Spectrum headquarters. You should soon be seeing Spectrum-labeled trucks in your neighborhood, if you haven't already.
But we wanted to know what this means to customers. So we asked, and learned:
Fewer Options, Less Confusion
Spectrum tells us one of the first things you'll notice if you call them is that they have fewer options, which means much less confusion when picking a package.
Company spokesman Mike Pedelty admitted "We got to the point where we called it Frankenbundle. We kept adding things and confusing customers, where they didn't understand what we were adding on and how it was packaged.
Now he says most customers will choose from three basic bundles, and best of all you won't have to fight for a promo rate every year, when your current package expires.
The package you choose will be the package you get, and keep.
Possibly Lower Rates
But Pedelty says if you like your current package, you can keep it a few more months, until it expires. He says there's no need to fear a big jump in your monthly bill, so you don't waste your money.
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