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Indiana BMV resuming walk-in service

But driving skills tests still on hold
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Posted at 1:15 PM, Jun 08, 2020
and last updated 2020-06-14 10:24:48-04

INDIANAPOLIS — Branch operations at the Indiana Bureau of Motor Vehicles (BMV) are returning to normal, with one big exception.

The BMV will resume walk-in service on June 15, while continuing to accept appointments. The exception is driving skills exams. The bureau plans to share details in coming weeks about resumption of the exams.

The majority of branches will return to a five day per-week Tuesday through Saturday schedule. Branches with different schedules are noted on the branch map page of the BMV website, found here: https://www.in.gov/bmv/2415.htm [in.gov]

It's been a three month journey back to something approaching normal since the BMV was forced to curtail operations in March because of COVID-19 restrictions and concerns.

“We know many Hoosiers need to visit a branch in the next few weeks. Folks will check in with our staff prior to entry to a branch and we will work to process transactions as quickly as possible without compromising service or safety,” BMV Commissioner Peter Lacy said.

For now, there will be a limit on the number of people allowed inside a branch at one time.

“These operational changes will be an adjustment for both customers and employees. With a couple of steps added to the process for safety reasons, visits may feel different than what Hoosiers have grown accustomed to,” Lacy said. “We promise to do everything possible to minimize wait times.”

BMV employees who work directly with customers must wear a face mask, and the public is urged to do the same when inside a branch.

The BMV continues to encourage people to complete transactions online whenever possible. Drivers may also visit a BMV Connect kiosk, call the contact center, or return renewal through USPS using preprinted forms.

You can read a full list of modifications, closures, and available services on this page: https://www.in.gov/bmv/4363.htm [in.gov]