CALL 6: A slip of the finger can cost you thousands when paying your bills online

Posted at 11:53 PM, Oct 05, 2016
and last updated 2016-10-05 23:53:55-04

INDIANAPOLIS -- Paying your bills has never been easier, with a few clicks of the mouse you can send your payment to nearly any company you work with, but a slip of the finger can end up costing you thousands of dollars. 

Edna Mae Rewers said that's exactly what happened to her, "Every night I get a download from Chase saying the next morning, this is your balance - and I was like 'oh my gosh, where's my money?" 

Rewers was trying to pay her Duke Energy bill online, but her slip of the finger turned a $233 bill into $2,033. 

She said she called Chase bank as soon as she saw the mistake and tried to reverse the payment, but it had already electronically sent - and the bank told her there was nothing they could do.

"Chase said we're very sorry, you're going to have to go to Duke Energy,"said Rewers.

Which is exactly what she did, but she said Duke Energy told her that their policy is to wait 30 days before issuing a refund, because they have to wait for verification of her funds.

With other bills and a mortgage to pay, Rewers reached out to Call 6 Investigators for help. 

Duke Energy eventually worked with Rewers to get her money back - but it took nearly a month to send that paper check to her home.

"If they have the procedure for electronic receipt of funds for electronic funding... we've got to go to snail mail and the paper check? That doesn't make sense to me," said Rewers. 

A tip from many banks to avoid this type of situation - they say to make sure to double check the that payment confirmation page before you hit 'submit' on your payment. 

And if you're dealing with the same issue as Rewers, ask to talk to a supervisor and make sure to write down their information. And continue to follow up.