A woman lost her home to a fire and now she's afraid of being left homeless because the bank refuses to issue a check to the new home builders who can't continue the work until they get the money to do it.
HENRY COUNTY, Ind. -- A Henry County, Indiana woman said she could be homeless if the construction of her house doesn't pick up after a fire destroyed her previous home.
Susan Brandenburg's family home burned down in September. The goal was to rebuild it by the end of August when the insurance company will no longer pay for a rental.
Brandenburg blames Chase Bank for slowing down the construction on the rebuild. She says the bank has been slow to release insurance money to pay for the work.
"I've been on the phone with them daily, emails," she said. "I sent pictures, all the documentation that they want."
Chase Bank said they do not discuss customer information but did discuss protocol in similar cases.
"...for any insurance payment more than 10-thousand dollars, Chase will inspect the property to protect you and us.Once we verify the repairs are being done correctly and on schedule, we'll process the check.That helps prevent contractor fraud."
"...for any insurance payment more than 10-thousand dollars, Chase will inspect the property to protect you and us.
Once we verify the repairs are being done correctly and on schedule, we'll process the check.
That helps prevent contractor fraud."
"I'm not rich---my contractor is a small contractor and doing a great job," Brandenburg said. "I'd love to get this house finished and moved into."
Brandenburg has received a check for $19,000 for the next round of construction. She'll need the last check, about $20,000 to get the work done.
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