INDIANAPOLIS -- Hewlett Packard has announced a worldwide voluntary safety recall and replacement program for lithium-ion batteries in certain notebook computers and mobile workstations because they could overheat and pose a fire and burn hazard to customers.
The recall is for the battery, not the entire device.
The affected batteries were sold between December 2015 and December 2017 and were in the following devices:
- HP Probook 640 G2
- HP HP ProBook 645 G2
- HP ProBook 650 G2
- HP ProBook 655 G2
- HP ZBook 17 G3
- HP ZBook Studio G3
- HP HP x360 310 G2
- HP Pavilion x360
- HP ENVY m6
- HP 11 Notebook PC
- HP ProBook 640 G3
- HP ProBook 645 G3
- HP ProBook 650 G3
- HP ProBook 655 G3
- HP ZBook 17 G4
Consumers can run HP's Validation Utility software to determine if their battery is one of the ones that has been recalled.
The batteries were also sold as accessories or provided as replacements at HP authorized service providers.
HP says consumers with affected batteries should place their device in "Battery Safety Mode" so your device can be safely used without the battery by connecting it to any HP power adapter.
The company is offering battery replacement services through any authorized technician at no cost to the consumer.
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