INDIANAPOLIS -- A man riding IndyGo'sOpen Door bus service says his trips have been heating up.
Richard has been riding IndyGo open door buses for about five years. He said the air conditioning works in the front of many buses, where the drivers are, but not where the passengers sit.
Clients for IndyGo Open Door have to apply and need medical verification to be eligible for the service. Once cleared, they set up rides a few days in advance and share their rides with other clients. The rides can get long on one of the fleet's 75 vehicles. The vehicles can fit eight passengers, plus room for two people in wheelchairs.
"It's usually an hour or more," he said. "Could be up to two hours."
Richard said he is concerned because a lot of the people on the buses are nonverbal, so they can't bring it to IndyGo's attention.
A spokesperson for IndyGo says complaints of insufficient air conditioning have not been brought to their attention. If any problems are found, repairs are handled by Transdev, which took over the responsibility this year.
A Transdev spokesperson said the company works to repair air conditioning issues when they are found, and says all buses have A/C vents in the back.
"There's one big large blower in the back," Richard said. "You can feel if it works - most of the time it doesn't work, or it blows hot air."
Fifteen more vehicles will be added to the fleet in a few weeks, with another 16 scheduled to be purchased this fall.
An IndyGo representative said riders should contact customer service for any issues on their buses.
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