INDIANAPOLIS -- The Indianapolis International Airport has been named the "Best Airport in North America" by the Airports Council International for the fifth time in six years.
The high level of customer service displayed by employees at IND is remarkable,” Kelly Flynn, IAA board president said in a press release from the Indianapolis Airport Authority.
“Our customers see it because this honor is the direct result of their feedback. We deeply appreciate the airport staff and business partners for excellent service and we thank passengers for recognizing great service and our great airport," he said.
The Airport Service Quality Awards survey covered 34 key service areas and includes 8 major categories such as access, check-in, security, airport facilities, food and beverage, retail and more.