St. Vincent sends 63k letters to wrong patients

Some protected health information included

INDIANAPOLIS - St.Vincent announced this week it had accidentally mailed 63,000 patient letters to the wrong recipients.

The hospital network said the letters, which contained certain protected health information like patient names, addresses and references to appointments, did not include social security numbers, financial information or other clinical information.

“We value the privacy and security of patient information, and regret this mailing error,” said Rex McKinney, privacy officer for St.Vincent Indianapolis Hospital. “It is our priority to support those who have been affected and make the necessary changes to our patient mailing process to avoid future occurrences. We sincerely apologize for any inconveniences resulting from this unfortunate incident.”

In a press release issued Friday, St.Vincent said the accidental mailing occurred on May 5, when the hospital network mailed letters intended for prior patients of the now-defunct Indianapolis Breast Center and Solis Women's Health.

St.Vincent said it is destroying letters that have been returned and changing its patient mailing process to avoid similar incidents in the future.

Anyone affected by the mailing may call 1-877-216-3862 from 9 a.m. to 7 p.m., Monday-Friday, with questions.

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